To ensure our support emails, workout program updates, and order confirmations reach your inbox (and don’t get lost in your “Junk” or “Promotions” folders), please whitelist all emails coming from the domain @vectrafitness.net (for example: service@, support@, team@, etc.). This simple step ensures you have uninterrupted access to your fitness equipment support.

Gmail

Gmail users can ensure delivery by adding the address to their Contacts or creating a filter.

• Add to Contacts: Open Google Contacts, click “Create contact,” and enter @vectrafitness.net.
• Filter as “Never send to spam”:
  
  1. Click the Settings gear icon > See all settings.
  2. Go to Filters and Blocked Addresses > Create a new filter.
  3. Type @vectrafitness.net in the From field.
  4. Click Create filter, then check “Never send it to Spam.”
     
     
• Official Guide: Gmail Help: Create rules to filter your emails

Outlook (Web & Desktop)

Outlook users can add the address to the “Safe Senders” list to prevent it from being flagged.

1. Go to Settings (gear icon) > View all Outlook settings.
2. Select Mail > Junk email.
3. Under Safe senders and domains, click + Add.
4. Type @vectrafitness.net and press Enter.
5. Click Save.
   
   

• Official Guide: Outlook Help: Safe Senders in Outlook.com