Effective Date: November 12, 2024

1. Introduction

Welcome to Vectra LLC (“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, vectrafitness.net, or use our services.

2. Information We Collect

We may collect the following types of personal information from you:

• Personal Identifiers: Name, email address, phone number, mailing address, and other contact information.
• Device Information: IP address, browser type, operating system, and similar device data.
• Usage Data: Information on how you interact with our website, such as pages viewed and links clicked.
• Payment Information: (if applicable) Credit card number and billing information for payment processing.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our services.
• Improve our website and services.
• Process transactions and send purchase confirmations.
• Communicate with you about updates, promotions, and events.
• Personalize your experience on our website.
• Comply with legal requirements and protect our rights.

4. Caller ID, AI & SMS/Text Messaging Disclosure

Collection of Phone Numbers via Caller ID
When you call our business, we may use Caller ID technology to capture your phone number and related call information. This information is used solely for legitimate business purposes, including responding to your inquiries, confirming appointments, and providing relevant updates.

Use of SMS/Text Messaging
By calling us, you consent to receive SMS/text messages from our business to the phone number identified through Caller ID or provided directly by you. These messages may include:
• Responses to your inquiries
• Appointment confirmations or reminders
• Service updates or alerts
• Promotional offers (if you have opted in)

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting us directly.

AI-Generated Responses
Some SMS/text messages may be automatically generated using artificial intelligence (AI) systems. These AI-generated responses are designed to provide timely, relevant, and accurate information based on your inquiry. While we strive for accuracy, AI-generated content may not always reflect the full context of your situation, and you should contact us directly for clarification when needed.

Consent & No Purchase Requirement
Your consent to receive SMS/text messages is not a condition of purchasing any goods or services. You may continue to communicate with us through other channels if you prefer not to receive text messages.

Privacy Rights for California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:
• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information (we do not sell your personal information)
• To exercise your rights, please contact us at support@vectrafitness.net

5. Data Security & Retention

We take reasonable measures to protect the security of your personal information, including phone numbers collected via Caller ID. We retain this information only as long as necessary to fulfill the purposes described above or as required by law.

6. Sharing of Information

We may share your information with third parties under the following circumstances:

• With Service Providers: To assist us in operating our website and providing our services.
• For Business Transfers: In the event of a merger, sale, or asset transfer.
• To Comply with Legal Obligations: When required by law or to respond to legal requests.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your interactions with our website. You can adjust your browser settings to refuse cookies, but this may limit your use of some website features.

8. Your Choices

• Access and Correction: You may review, update, or delete your personal information by contacting us.
• Opt-Out of Marketing: You may opt out of receiving promotional emails from us by following the unsubscribe link in each email.

9. Data Security

We use industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Vectra Fitness
PO Box 600729
San Diego, CA 92160

1.844.832.8721
support@vectrafitness.net