Effective Date: November 12, 2024

Shipping Policy

Vectra Fitness only ships to the contiguous United States. We do not ship to locations outside the continental U.S., including Alaska, Hawaii, Puerto Rico, and other U.S. territories.

We strive to fulfill orders as quickly as possible. Due to the size, weight, and potential assembly/installation requirements of some products, we ask that you provide a valid phone number with your order. This allows Vectra Fitness or the freight company to contact you regarding your order details. Failure to provide a valid phone number or respond to contact attempts may result in delays in the fulfillment process.

Refund and Return Policy

If you wish to return an item, it must be returned within 30 days of receipt. Customers are responsible for arranging and paying for return shipping. Additionally, a 20% restocking fee will be applied to all returns unless the return is due to damage or an error caused by the freight company or Vectra Fitness.

To initiate a return, please contact our customer service team for instructions on how to process your return.

Dispute Policy

For issues related to damage or errors with your order, please notify us immediately upon receipt. Provide detailed information, including photos, if applicable, to expedite the resolution process. Vectra Fitness is committed to resolving disputes in a fair and timely manner.

For any questions or concerns about these policies, please contact us at:

Vectra Fitness
PO Box 600729
San Diego, CA 92160

1.844.832.8721
support@vectrafitness.net